FAQ

General questions

  • How are the e-learning courses made?

    We create our e-learning courses following our original methodology. All the content used such as videos, images, texts, examples, quizzes, etc. are made by our team unless specified differently.

  • Why are the e-learning courses a good way to learn French?

    We craft our e-learning courses in a way you'll train all of the required language skills: reading, writing, listening and talking. As it's self-paced, you can take your time when you need it to build your learning.

  • Do I have to choose between the e-learning courses and the online classes?

    Not at all! We recommend to mix and match to create your own custom fit. The e-learning course will give you explanations and tools, online classes will answer specific questions and perfect your skills.

FAQ

E-learning courses

  • How do I access my E-learning course?

    On completing the online purchase process, you will have immediate access to your course. To access your course, go to your dashboard and the course will be listed.

  • How long do I have access to my purchased course?

    Unless stated otherwise, you have access to the course for a 12-month period from the date of purchase. When your license has expired, you can renew your access by repurchasing the course.

  • Do I have to complete a course in one go?

    No, you can work on it at any time, regardless of where you are! Each course is made up of multiple chapters and individual modules which allows you to complete it in your own time and pace. You’ll be able to see where you last left off in the course once you’ve logged in. Completed chapters and modules will have changed to a different color.

  • Is my purchased course transferable?

    No. Your course cannot be transferred to anyone else.

  • What if I forget my login details?

    If you forget your login details, click on ‘forgot my password’ and complete the required fields.

  • I have purchased the course online, but cannot access the course?

    Please contact us at [email protected]

  • Can I download or print a copy of the course material?

    Downloadable materials will be clearly indicated throughout the course. These are for personal use and cannot be republished or shared. Please read our Terms and Conditions for more information.

  • Can I redo lessons in the course?

    Of course! So long as you have access to the course, you can do and redo the lessons as many times as you’d like!

  • Do I receive a certificate at the end of the course?

    Yes! Once the course is being completed, you will receive a certificate showing your completion of your course. Please note that the certificate is not an official diploma and cannot be used as proof of language level.

FAQ

Private Classes

  • How do I purchase an online class?

    Click on the page online classes. In the middle of the page you’ll find our booking calendar. Once you’ve chosen the class you’d like to sign up for, you will be taken through the payment process.

  • How do I get to my online class?

    Once you’ve purchased your private or group class and email will be sent to you with the link, you’ll need to access the class on the given time and date.

  • Can I book weekly classes at the same time every week?

    If you’re interested in regular weekly classes, please contact us at [email protected] and we can help you set that up.

  • Can I book a private class for more than one person?

    Yes, please contact us at [email protected] in this case as the prices will change.

  • What if I can no longer make it to my private class?

    Once payment is completed your booking is final. If you need to reschedule, you can do so up to two (2) hours before the starting time through the email confirmation received from calendly or you may contact us at [email protected]. Rescheduled classes must take place within the thirty (30) days following the original class date. Refunds will not be issued for missed or unused classes.

  • I’ve just booked a class and I’ve made a mistake about the time/date. Can I reschedule?

    Yes. Please contact us at [email protected] and we will help you through the process. Please note that any requests in the 2 hours leading up to your class may not be accepted.

FAQ

Group Classes

  • Will I know the other people in my group class?

    Not unless you’ve signed up with any friends! Classes are open to French learners from all over the world!

  • Do I have to participate in the group classes, or can I just listen?

    You can simply audit a class if you’d like. However, we encourage you to actively participate as it’ll boost your French learning much more! You will not be forced to speak if you do not wish to.

  • What if I can no longer make it to my group class?

    Once payment is completed your booking is final. If you need to reschedule, you can do so up to two (2) hours before the starting time through the email confirmation received from calendly or you may contact us at [email protected]. Rescheduled classes must take place within the thirty (30) days following the original class date. Refunds will not be issued for missed or unused classes.

  • Am I allowed to redo the same group class?

    Of course! Feel free to resign up for the same group class as many times as you’d like. It will always vary slightly depending on the information covered or the teacher who teaches it!

FAQ

Booking & Payment

  • How do I purchase an e-learning course?

    To purchase an e-learning course, click on the course you would like to purchase, then create an account and follow the steps.

  • Do I have to pay VAT?

    If you are a resident of an EU member state you will be subject to VAT. Residents of non-EU member states are not subject to VAT.

  • If I don’t like the e-learning course, can I get a refund?

    Unfortunately, personal taste does not take away from the work and service that was provided. We cannot issue a refund. Note that we provide a free preview for each course to help you decide beforehand. Please consult terms and conditions before purchasing any course.

  • I bought an e-learning course that is not yet complete, will I need to pay more when the other chapters drop?

    No, you will not be required to pay anything else once the course is bought.

  • Do I need to pay in advance for my online class?

    Yes, payment is necessary for booking online private and group classes.